Custom orders are generally mailed within 1 MONTH (depending on current volume and turnaround time listed in our header) after receipt of payment and are shipped via USPS with a tracking number, that will be provided to you via email. Packages are shipped on Mondays, Wednesdays and Fridays only. If your ship date falls on a Saturday or Sunday, your order will ship the following Monday.

Packages are shipped by 5pm EST, please allow 24 hours for your tracking info to update. During Holiday seasons please allow at least 48 hours for tracking to update, if your tracking has not updated within 48 hours, please contact us IMMEDIATELY.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment, and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.

International Shipping

Due to several factors, we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee. Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common Duty is practice. Customs tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.

If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent 

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Our store closes for weekends, holidays and vacations, and we will not take orders or ship during these times, when we are on vacation it will be noted on our home page. ♥

*** We are NOT responsible if the post office is backed up and packages do not arrive on time *** The post office is responsible to make sure your packages arrive on time, once the package leaves us, it is out of our hands, please view your tracking info, once your items have been shipped. We are only responsible for SHIP dates, not arrival dates.****

All items are wrapped in tissue paper and shipped in a protective box with our care card.

***ZAMIRRIANNA CRAFTS LLC., IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, AND/OR DAMAGED PACKAGES/ORDERS ONCE TRACKING NUMBER HAS BEEN GENERATED***

Packages returned to us/Incorrect addresses/forced returns:

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. As the buyer it is your responsibility to make sure your address is correct. Labels are printed (not handwritten) and Orders are sent to the address provided exactly as it was entered. Please take care to place billing and shipping information on the appropriate lines. Packages returned to us due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. The buyer is responsible for paying for shipping to have their item reshipped. Failure to do so within one week's time will result in order cancellation less and your order will not be refunded as all orders are custom and final sale. Please take the time to make sure your address and all info is correct to avoid any issues.

LOCAL PICK-UP OPTION:

**LOCAL PICK UP, ONLY WITH CONFIRMED AGREEMENT** DO NOT SELECT "LOCAL PICK-UP" AT CHECKOUT IF AGREEMENT WAS NOT MADE PRIOR TO ORDER PLACEMENT.

Preorders
When placing an order for PRE ORDER item(s) you must AGREE first to the terms and conditions. PRE ORDERS will run for a certain amount of time, once it ENDS the orders are ordered. The PRE ORDER time frame does not start the day your invoice is paid it starts once the PRE ORDER ends, normal PRE ORDERS run for 1-2 weeks depending on the item. When preorders start the rules are clearly displayed via Facebook, so please make sure you read them carefully before placing your order. Once orders are placed refunds WILL NOT BE GIVEN. The goal, and the advantage with preorders is you get the item for a lower price than normal for ordering ahead of time, this is why refunds are not accepted. Items are thoroughly inspected before shipping, and in the event that an issue arises we will handle the situation to the best of our ability.

Please note, a turnaround time is quoted, but typically PRE ORDERS take 4-6 weeks to arrive in order for you to get the lowest price. This doesn't include shipping time. If for any reason there is a delay with the supplier, due to high volume and demand, updates will be posted via Facebook only, so please follow our page to keep up with updates. Preorders take time to get the lowest cost for you, if you cannot wait the 4–6-week time frame, it is advised that you do not place an order. Refunds will not be given because you choose not to wait. Please note when checking the box before you place your order, you are legally agreeing to these terms.

Ready to ship (RTS)Items

Ready to ship items are the only items that you will receive within a week, these items are displayed as RTS on the site or Facebook page and will ship within 2 business days.

 

Shipping policy

 

**Shipping Policy for Digital Products**

 

Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.

 

**1. Delivery Method:**

 

As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.

 

**2. Delivery Timeframe:**

 

Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.

 

**3. Accessing Your Digital Purchase:**

 

After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.

 

**4. Technical Support:**

 

If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.

 

**5. Refund Policy:**

 

Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.

 

**6. Contact Us:**

 

If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at cgatesstewart@zamirriannacrafts.com. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.

 

Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.